Terms and Conditions:
Commission and personalised items:
I will be happy to consider commissions or personalisation of my work; please get in touch.
The design and make process:
The customer requests a personal project, emails or messages me with as much detail as possible.
I draw up a design, sending you a proof once you are happy with the design, I will give you a date when the item will be completed by when everyone is happy, I will ask for FULL payment.Only once the payment has been received will work start on your item.
Once the item has been completed I will send you photographs of the finished article before posting out to you, at this point I am able to make alterations (if possible) to the finished item.
Delivery, Postage and Packing:
I will endeavour to send out items within an agreed timescale. If for any reason I am unable to do so I will let you know and give an alternate date.
All items will need to be signed for upon receipt.
All items will be sent by either Royal Mail signed for (insured) or Myhermes (insured and signed for).
Postage and packing costs will be detailed within the invoice.
Postage and packing costs are non refundable.
International shipping may be possible with certain items.
Non-personalised and non commission work:
You have the right to cancel the order within 14 days of receiving the item. The item must be returned at the cost of the customer; any damage that occurs whilst in return transit is the responsibility of the customer. Once the Item has been received back a refund will be given (minus any Postage and package costs) and returned to the same method as payment.
Personalised and commissioned work:
I can't accept returns or issue refunds for any personalised items that have been created, in accordance with the distance selling regulations. (For more information on these regulations please go to https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/310044/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf)
Damage in Transit:
I aim to package the items so no damage will occur, but unfortunately sometimes this is out of my control; in this event get in touch with me within 48 hours stating what damage has occurred. In all cases I will require photographic evidence of the damage, to claim insurance from the delivery company, after 48 hours, I am unable to make a claim from the courier so will be unable to offer a replacement or refund. I will ask for you to return the item (at cost to myself). Once I have received the item back, I will replace it as soon as possible (personalised items will take longer than non-personalised items).
Please get in contact with me if you require any further information.